- Is there a minimum?
- Yes — 25 mailboxes, on every tier. On Garnet that is $25 a month. A floor this low covers the fixed cost of running a tenant properly without pricing small organizations out; there is no $350-a-month minimum and no separate service plan.
- What counts as a mailbox?
- A mailbox that sent stamped mail during the month. Your first invoice is based on your own estimate; after that, billing follows observed use, and any increase is notified 30 days before it applies. Shared mailboxes and service accounts that never send through RubySig are not billed.
- How do I pay?
- By card or bank transfer, invoiced monthly. Crown accounts can be invoiced on their own terms.
- Can I change tiers?
- Any time. The new rate applies from the next invoice, and nothing about your setup changes — the connectors, rules and DNS records are the same on every tier.
- What does support look like?
- Email support from the people who built it, on every tier, usually within one business day. Ruby and Crown are answered first. We do not advertise 24/7 phone support, because we cannot staff it honestly.
- How do I get started?
- Request access. We approve your organization, issue your connection values, and one administrator connects your platform in about twenty minutes by following the setup guide.